A possible solution to that question made me go up 02:19 this morning and adapt one of the oldest and most established models to the world of online communication.
I’m talking about the classic consumer adoption process that divides the consumer into five groups: Innovators, Early adopters, Early majority, Late majority and Laggards. This old friend of ours has been around for ages and is one of the simplest and best ways to visualize where and how a product or service should be positioned.
After some thinking I though. What the heck. If I should explain to people how to think when they are redesigning sites, creating online marketing services or building applications or even digital products. Then this serves it’s purpose. All I have to do is ad some words about how to think in the main sections of the model.
Said and done. I drew the old model and then added some writing on how to think. Short, simple but informational I hope.
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Click on the image for a larger scale
These are of course my short reflections. I hope you like it. Feel free to comment what you think.
For SEO reasons I’ve summarized the image in some text below:
The Quick Online Conceptual guide by Johan Ronnestam
The classic consumer adoption process that divides the consumer into five groups: Innovators, Early adopters, Early majority, Late majority and Laggards. Adapted to the online world and giving advices on how to think when you are redesigning sites, creating online marketing services or building applications or even digital products.
How should you think when creating online stuff for:
Early users:
“I like new and cool stuff. Depending on broadband access I’m open to wait a little longer.”
Plugins and sign up are not a big problem. Design, use of technology, interaction & innovation is very important.
Tags: Adventure, new, different, first, daring, wow, exclusive.
Mainstream users:
“More skeptical. What is this about. Tell me now. I will not load things forever. Signing up or downloading stuff makes me leave. What’s in it for me? Anything that can destroy my computer? Loading times over 5 seconds is a NO GO.”
Understanding value before using service is crucial. Usability is key. Design is not that important as long as it works. Use established navigations & technologies.
Tags: Need, search, established, safe, group, comparison, rational, recognition, value.